Refund and Returns Policy


Effective Date: December 30, 2024

At ViewTech Kaline, we want you to be fully satisfied with your computer product purchase. If you are not satisfied, we offer the following refund and return options:

1. Eligibility for Returns

  • Returns are accepted within 30 days from the date of purchase.
  • The product must be in new, unused condition, with the original packaging and any accompanying accessories.
  • Customized or personalized products are not eligible for return unless defective.

2. How to Return a Product

To initiate a return:

  • Contact our customer service team at info@viewtechkaline.net or call (314) 721-6314 within 30 days of receiving your order.
  • Provide your order number, the reason for the return, and details about the product.
  • We will issue you a Return Authorization (RA) number and provide instructions on how to return the item.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a defect or an error on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items without tracking.

4. Refunds

  • Once we receive the returned item, it will be inspected to ensure it meets our return conditions.
  • If the product is in new, unused condition, we will issue a refund to the original payment method.
  • Refunds will be processed within 5-10 business days after we receive and approve the returned product.
  • Shipping fees are non-refundable unless the return is due to a defect or an error on our part.

5. Defective or Damaged Products

  • If you receive a defective or damaged product, please contact us immediately at info@viewtechkaline.net or (314) 721-6314.
  • We will cover the cost of return shipping for defective or damaged items and will either send you a replacement or issue a full refund.

6. Exchanges

  • We do not offer direct exchanges. If you need a different product, you must return the original item and place a new order.

7. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened, used, or damaged by the customer.
  • Custom-made or personalized items.
  • Items purchased on sale or during promotional periods.
  • Gift cards.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us: